This privacy policy outlines our guidelines and procedures regarding the collection, utilisation, and disclosure of your information while using our service. It also informs you about your privacy rights and legal safeguards.
We use your personal data to enhance and provide our service. By using our service, you consent to the collection and usage of information as outlined in this privacy policy.
Interpretation and Definitions
Interpretation: Capitalised words have defined meanings in specific conditions, whether used in singular or plural forms.
Definitions: For the purpose of this privacy policy:
Collecting and Using Your Personal Data
Types of data collected
Personal Data: While using our service, we may request personally identifiable information, including but not limited to your email address, first name, and last name.
Usage Data: Automatically collected data during service use, such as your device’s IP address, browser type, and pages visited.
Tracking Technologies and Cookies: We use tracking technologies like cookies to monitor and improve our service. Cookies can be session or persistent, and we use them for various purposes, including essential service functions, user authentication, and personalised experiences.
Use of Your Personal Data: We may use your personal data for multiple purposes, including service provision, account management, contract fulfilment, communication, advertising, and more.
Sharing Your Personal Information: We may share your personal information with service providers, business partners, affiliates, and other users in specific situations outlined in this Privacy Policy.
Retention of Your Personal Data: We retain your personal data as required by law and for legitimate business purposes. Usage data is generally retained for a shorter duration, except when needed for security or service enhancement.
Transfer of Your Personal Data: Your information may be processed outside your jurisdiction, but we ensure adequate security measures and compliance with this Privacy Policy.
Disclosure of Your Personal Data: We may disclose your personal data in various situations, including business transactions, legal obligations, and security measures.
Security of Your Personal Data: We strive to protect your personal data but cannot guarantee absolute security, given the nature of the internet.
Detailed Information on the Processing of Your Personal Data: We use third-party service providers to monitor and analyse service usage, such as Google Analytics. Behavioural remarketing is also employed for personalised advertising.
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR: We process personal data based on various legal conditions, including consent, contract performance, legal obligations, vital interests, public interests, and legitimate interests.
Your Rights under the GDPR: You have rights to access, correct, object to, request erasure, and request data transfer regarding your personal data under the GDPR.
Exercising Your GDPR Data Protection Rights: You can exercise these rights by contacting us.
Facebook Fan Page
Data Controller for the Facebook Fan Page: The Company is the Data Controller for data collected through our Facebook Fan Page, and Facebook is a Joint Controller.
Facebook Insights: We use Facebook Insights to obtain statistical data about our users while respecting GDPR guidelines.
Children’s Privacy: Our service is not intended for users under 13 years of age, and we do not knowingly collect their personal data.
Links to Other Websites: Our service may contain links to external websites, and we are not responsible for their content or privacy policies.
Changes to this Privacy Policy: We may update this Privacy Policy, and we will inform you of changes via email and service notifications.
Contact Us: If you have questions about this privacy policy, please contact us at info@opalchauffeurs.com.au.
Opal Chauffeurs Pty Ltd (“Opal Chauffeurs”, “our”, “us” or “we”) provides a proprietary service platform (the “Opal Platform”), accessible via a mobile application (the “Application”), that connects users seeking premium transportation services (“Riders”) with independent third-party drivers (“Drivers”). The Opal Platform facilitates transactions between Riders and Drivers (collectively referred to as “Users”).
Please note: Opal Chauffeurs is a technology platform, not a transportation provider. We do not offer transportation services directly and are not liable for services provided by Drivers using our platform.
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (https://www.opalchauffeurs.com.au) or the Opal mobile application (together, the “Service”).
By using our Service, you consent to the practices described in this policy. If you have any questions, please contact us at bookings@opalchauffeurs.com.au.
When you interact with our Service, we may collect the following information:
Upon registration, we create a user profile with the following details:
Name
Email address
Phone number
Password
Date of birth
Gender
Profile photo (optional)
Installed application data
GPS tracking is used to facilitate pickups and drop-offs, calculate fares, and show nearby drivers.
Device type and unique identifiers are collected to deliver the best app experience.
Geo-location tracking can be disabled at any time from your device settings.
Cookies help us improve your experience by storing usage preferences and tracking behavior on our website.
We use both first-party and third-party cookies. You can control cookie preferences through your browser settings.
We may collect data through third-party services integrated with our app, including:
Google Play Services
We do not have control over third-party cookies and they are not covered by this policy.
Our Services are not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If we become aware of such data, it will be deleted immediately.
Your data is used to:
Match Riders with nearby Drivers
Provide and improve our services
Monitor usage patterns
Manage your account and trips
Process payments securely via our PCI-compliant payment partners
Communicate service updates and respond to customer inquiries
Personalize and enhance your app experience
Conduct analytics and improve geographic coverage
Permissions: ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION
To provide accurate, real-time chauffeur services, the Opal Chauffeurs app requires access to your device’s location.
To identify your pickup location and show nearby available vehicles
To enable Drivers to navigate to your pickup point accurately
To calculate trip routes and estimated fares
To ensure a smooth and secure user experience
Location access is only active while the app is in use or when you explicitly allow background location sharing.
Your real-time location is never shared with third parties except with your assigned Driver during an active ride.
You can revoke or modify location permissions at any time through your device settings.
If location permissions are disabled, some app features may not function properly, such as real-time vehicle tracking and accurate fare estimates.
We use this information solely to fulfil the requested transportation service and enhance your overall app experience.
(Storage Permission (MANAGE_EXTERNAL_STORAGE))
Our app requires access to your device’s file storage to generate and allow users to download ride receipts and invoices. This is a core functionality of the app, as users may need to retain their transaction history or billing documents for business, reimbursement, or tax purposes.
We do not access any unrelated files or folders on your device.
We do not collect or upload any personal files.
The permission is strictly used to save PDF copies of your ride bills to your Downloads folder.
All data is processed locally and securely. No user content is accessed without consent.
We may send non-promotional notifications about critical updates, such as service interruptions or account issues. You may not opt out of these communications unless you deactivate your account.
We use your information to:
Confirm registrations
Provide support
Respond to queries via email or phone, as per your preference
We may use anonymized data and cookies for targeted advertising. No personal identifiers (e.g. name, card info) are shared in these campaigns. You may see ads relevant to your browsing activity across external websites.
We do not sell, rent or trade your personal or location data. Your information may be shared only in the following cases:
With service providers (e.g., payment processors, analytics tools) acting on our behalf
With business partners offering services relevant to you (you may opt out)
With law enforcement or government bodies as required by law
During business transitions such as mergers or acquisitions (you will be notified)
To update or delete your personal information:
Log into your account and visit the profile section
Or contact us at info@opalchauffeurs.com.au
We will respond within 30 days. Deleted accounts will result in complete removal of associated data, unless retention is required for legal purposes.
We use encryption, SSL, and industry-standard measures to protect your data. However, no system is 100% secure. Please safeguard your password and log-in details.
If you refer a friend, we collect their email solely for the purpose of sending a one-time invitation. They can request removal of their details by contacting us.
Our site may include social features like Facebook Like buttons or Share widgets, which may collect your IP address and other basic data. These are governed by the privacy policies of the third-party platforms.
We may occasionally update this policy. If material changes occur, we will notify you by email or prominent notice on the site. Please review the policy periodically.
All disputes arising from the use of our Service will be resolved via binding arbitration, in accordance with the American Arbitration Association (AAA) Consumer Rules. You and Opal Chauffeurs waive the right to a jury trial or class action participation. Arbitration will take place in your residing county unless agreed otherwise.
For claims under $1,000, arbitration may proceed via written submissions unless a hearing is deemed necessary.
If you have any questions about this policy or our practices, please contact:
